Dean L. Young
Experience
Senior Product Manager
Growth-focused "start-up" within Cisco growing a $1+ Billion indoor location services and smart building platform for workspaces, healthcare, hospitality, and more. Expanded from single-product lead to platform owner managing 6 product lines.
- Product lead of the Smart Workspaces employee experience apps and facility manager dashboards to leverage occupancy, air quality, and other sensor telemetry for real estate planning, workplace experience, and other lines of business outcomes
- 0-1 product definition and planning for scalability beyond POC and MVP, with $300+ Million in annual revenue
- AI-driven workflows for product prototyping, market and competitive analysis, internal adoption dashboards, and thought leadership to drive internal AI adoption and proficiency
- Reduced time to feature development yearly cycles to quarterly or less with quick product requirement feedback from customers
- Launched two category defining applications in my first year (Space Manager and Environmental Analytics) with hundreds of accounts adopting over the following 6 months
- Managed over 100 Fortune 500 enterprise customer deployments across 500+ million square feet, with multiple stakeholders in IT, facilities, real estate, and digital workplace experience
- Mentored a team of 70 product management, design, and engineering peers: training, listening, encouraging, and driving project strategy, peer relationship building, and career direction
Head of Product / Director of Product Management
Indoor air quality sensor network connecting businesses and consumers through sharing their air
- Member of leadership team driving company direction and strategic business decisions, including major partnerships, mergers and acquisitions, and team building
- Hired and led a team of 5 product managers and 4 designers, and prioritized work for 20 engineers
- Launched 6 flagship hardware devices, over 50 monthly firmware updates, 4 mobile and web applications, developer APIs, and 5 software integrations
- Managed customer relationships with key enterprise accounts, directly collecting product requirements from over 2000 business and enterprise accounts, and fostering relationships with influencers that directly increased our sales 10x over other channels within 6 months
- Wrote and managed dozens of PRDs for hardware, firmware, and software products and features
- Worked closely with designers, engineers, customer success, marketers, and operations to define, design, develop, ship, and support products
- Designed processes and collaboration across multiple teams, continents, and languages (US, South Korea, Europe)
- Partnered with smart building platforms including Emerson, Trane, Honeywell, Resideo, and View.
Product Consultant
Consult with a range of start-ups, app developers, and businesses
- Workflow (acquired by Apple) - iOS automation and coding app - community management, product management, evangelizing product, and building Workflows
- Gigster - gig economy for product development - operations analysis, user research, writing documentation, designing and implementing new internal processes
- Web Development - Wordpress and custom website design and development for multiple clients
- Westslope Distillery - local distillery - federal/state licensing and permitting process
Senior Marketing and Operations Manager
AI-driven, chat-based health insights and behavior change
- Worked on a number of IT projects and responsibilities, including: setting up new computers for employees, managing G Suite account, building websites and landing pages, creating and editing videos, troubleshooting computer and software issues, and QAing beta software.
- Sought out and developed partnerships to drive growth, including: Apple, Samsung, Amazon, SPG, Walgreens, Misfit, and Zova.
- Owned new user acquisition, on-boarding, and retention. Analyzed referral data to leverage our best marketing levers to drive growth. Grew Lark to 1M+ downloads.
- Wrote specs for growth projects within the Lark app, which resulted in 4.5/5 star reviews and thousands of referral downloads.
- Hired and managed design and engineering resources, garnering App Store promotions, including Best New Apps and Best of 2015.
- Managed customer support operations by hiring 2 customer service staff, reducing the queue backlog from several thousand to zero, cutting response time in half, and doubling customer satisfaction scores.
Product Marketer
Online payments API for platform and marketplace businesses.
- Developed and optimized the lead prospecting and qualifying funnel in Marketo and Salesforce, filling the sales pipeline with 10s of thousands of leads, 10s of thousands of small business leads and 100s of enterprise leads, achieving 25% qualification rate.
- Built Salesforce dashboard for Sales team to forecast revenue and monitor the sales pipeline.
- Proactively identified "pain points" in the product through analysis of marketing, sales, customer service, and backend data. Ran SQL queries to generate key insights about our customers in order to boost retention.
- Organized a cross-functional group of engineers, designers, sales, and customer service team members to design and build solutions to our customers’ biggest issues that were affecting retention.
Co-Founder, COO
Off-grid energy startup focused on vertical access wind turbines, pivoted to mobile phone chargers. Ultimately shut down operations, but learned valuable business lessons to become a stronger product leader.
- Co-founded start-up to bring off-grid energy to the developing world. Selected twice to participate in competitive Stanford StartX accelerator program (2012 Spring and Summer sessions).
- Developed go-to-market strategy through market research, surveys, customer interviews, and design feedback sessions.
Marketing Associate
Pre-AI task-driven and accuracy guaranteed crowdsourcing platform for data scientists and big data managers.
- Started as an intern for three months, and successfully hired full-time after two months by developing a lead pipeline and process in Marketo and Salesforce.
- Identified new qualified sales opportunities in target accounts. Managed email marketing campaigns with 100s of thousands of prospects.
- Managed and optimized inbound lead process using Marketo/Salesforce and optimized CrowdFlower’s website, blog, and social media channels.
- Learned new skills to join the Services department to train and tune crowdsourced results for clients, including millions of datapoints for the company’s largest client (Groupon) - pre-AI era with user-generated data platform
Education
Course Work:
- HTML/CSS/Python Programming (CS105)
- Java Programming (CS106)
- Negotiation
- Negotiating Sustainable Development
- Organizations: Theory & Management
- Environmental Economics
- Microeconomics
- Community Organizing & Communications
Activities:
- StartX 2-time start-up accelerator participant and mentor (Co-Founder)
- ASSU Undergraduate Senator (Student Body Leadership)
- Residential Computer Consultant (Network Management)
- Sigma Nu Fraternity Leadership
Skills and Interests
Skills & Software:
- Strategy, Pricing, Project Management, Product Launch, Product Requirements
- HTML, CSS, Javascript, Python, SQL, NPM, GCP, S3, Grafana, Mode Analytics
- Atlassian (Jira & Confluence), Aha, Pendo, Miro, Figma, Salesforce, Marketo, HubSpot, Wordpress, MailChimp, Mandrill, SurveyMonkey
- Command line tools, network administration, troubleshooting Mac / Linux / PC / printer
- Negotiation, Mediation Dale Carnegie Leadership Training
- Google Workspace, Microsoft Suite
- MFi Certification Process
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